Frequently Asked Questions

 

Payments submitted, recurring or one time, before 2:00 PM CST Monday-Friday will be processed at 2:00 PM CST. Payments submitted between 2:00 PM CST and Noon CST will be processed at 12:00 Noon CST. Payments received after 12:00 Noon CST on Monday-Thursday will be processed the next business day. Payments received after 12:00 Noon CST on Friday will be processed the next business day. All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.

 

If a SCHEDULED payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.

 

Yes, as long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States.

 

Yes. Click the link in your account history screen.

 

Payment history for active and deleted payees is retained and viewable for 18 months.

 

For an ELECTRONIC PAYMENT, allow 3 business days from when the payment is submitted. For a CHECK payment, the check will be in the mail on the same day the payment is submitted if it is submitted before the 2:00 p.m. processing. If the check payment is entered before 12:00 Noon CST, the check will be mailed the following morning. Allow 5 to 7 business days for a check payment.

Please know that we have no control over the U.S. Postal Service.

 

No minimum. Maximum is $9,999.99.

 

At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day.

 

Only check payments can be stopped after the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook.

 

You can pay ANYONE in the United States from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country.

 

There is no limit to the amount of payees you can set up through the Internet.

 

You may edit the address of a CHECK payee only.

 

Once you have set up the payee, then you can look at the PAYEE LIST screen and you will see a field that will tell you if the payee is electronic or check.

 

You can set up payments in any of the following frequencies:

 

You may edit the dollar amount the next business day after the scheduled payment date.

 

If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur on December 15th.

 

Yes. Just set the payment date for a valid future date.

 

Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off. Memo field information will not appear on electronic payments.

 

No. Any merchant that is on electronic payee database can go electronically. If a merchant is not on the list you may send that payment as a check. Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.

 

For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CST. Electronic payments submitted after 12:00 Noon CST are debited the next day during bill pay processing.

CHECK payment funds are debited from the account when the check clears your account at the bank.

 

CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.

 

ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited and the information sent on to the electronic vendor for processing. If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds. Each day the payment will be re-submitted for you until either you delete the payment or the funds are in the account to make the payment.

 

You may add, edit or delete a payment up to 2:00 PM CST on the day the payment is scheduled to be sent. If a same day payment is submitted between 2:00 PM CST and Noon CST it may be edited up until Noon CST.